Booking Policies
Booking Policies

Boarding Policies

A reservation can only be confirmed upon receipt of a Reservation Deposit. The deposit for booking is $750 for all models except the Legacy which requires a $1,500 deposit. This deposit is due at the time of booking and may be made by Cash, Cheque, Visa or Master Card. Please note we cannot hold  a reservation nor will it be confirmed without a deposit. Captains and co-captains must have a valid driver's license and be at least 19 years of age (25 years of age for the Legacy class houseboats).

Security Deposit Requirements

Upon arrival, a Security Deposit is required. This deposit is refundable; less any outstanding charges including lost or damaged items, excessively unclean boats or any damage resulting from negligent operation of, or activity on the houseboat. The security deposit on Mirage 40, Mirage 42, Mirage 44, Mirage 54, Mirage 56  and Mirage 65/65U is $2,500 with insurance purchase or $5,000 without. The security deposit on the Mirage 66, Genesis 60, Genesis 66, Genesis 70 and Genesis 75 is $5,000 with insurance purchase or $10,000 without. The Legacy requires a $7,500 security deposit with insurance purchase or a $15,000 deposit without. This is payable by Visa, Master Card, cash or certified cheque. No personal or company cheques are accepted. Our ski boats have a security deposit of $2,500 or $5,000 on all long weekends.

Final Payment Information

The full charter fee is due 60 days prior to boarding. 90 days prior for the Mirage 66, Genesis 60, Genesis 66, Genesis 70 and Genesis 75 and Legacy 94 models. Please send a post-dated cheque or allow authorization of your Visa / MasterCard, payable 60/90 days prior to boarding, at the time you book your reservation. Your reservation may be cancelled if we do not receive payment in full by the due date.

Insurance Requirements

The Insurance option, which covers the rented houseboat, is as follows: you may purchase insurance deductible buy down for $34/day + GST and PST tax, which will buy you a deductible of $1,000 (Legacy $1,500). The insurance covers fire, marine collision, any unusual risks or damages, it does not cover prop damage or any damage to the underside of the houseboat, lost inventory items, damage caused to other vessels or property or damage caused by the charterer's own negligence. If you choose to waive the insurance option, then Waterway Houseboats will require an increase of your security deposit from $2,500/$5,000/$7,500 to a $5,000/$10,000/$15,000 security deposit.

Cancellations

There is no fee for a cancellation or change made within 10 days of booking. On Genesis and Mirage houseboats you will be charged a $750 facilitation fee, including taxes, if you cancel or change your reservation 90 days or more prior to sailing. On Legacy houseboats you will be charged a $1,500 facilitation fee, including taxes, if you cancel or change your reservation 90 days or more prior to sailing. In the event of a cancellation LESS than 90 prior to sailing your full payment may be forfeited*
 
*On cancellations less than 90 days prior to sailing Waterway will retain your full payment unless your boat is re-booked. You would then receive a refund of the re-book value less a facilitation fee of $750, including taxes on Genesis and Mirage houseboats or $1,500, including taxes on the Legacy. All cancellations must be in writing.

New this season we have Trip Cancellation Insurance available for your houseboat rental.

Protect your Rental with Trip Insurance! Insurance covers job loss as well!

Cancellation Insurance

We understand that occasionally events occur that prevent you from joining us. Please pay special attention to our Cancellation and Refunds Terms.
 
To avoid any financial hardship that an unexpected medical emergency, cancellation or interruption could cause, we strongly recommend purchasing Travel Insurance to protect your trip investment. Note that Travel Insurance can be purchased when you make your initial Reservation Deposit or when your balance is due 90 days prior to your sailing date. Trip Cancellation/Interruption costs about 5% of your trip cost and its worth the peace of mind!
Trip Cancellation will insure the non-refundable travel costs before you depart. Interruption covers off your lost trip and unexpected out of pocket costs if your trip is interrupted after you start your vacation with us.

What can happen? Missed connections, your own accident or injury, a travel companion or family member becomes ill, natural disasters, or even loss of employment! These events could cause you to cancel your trip or cause a disruption.

Contact our preferred provider Lifestyle Financial for a quote.
 

Pet Policy

We strongly advise against bringing pets on your houseboat vacation. If you do wish to bring a pet, there is a $100 + GST and PST per trip,  per pet fee charged.