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POSITION PURPOSE

To ensure the smooth running of the houseboats and all of its various procedures. Giving our guests an excellent dependable product to promote a safe vacation. Responsible for service safety and condition of boats while in marina and out on the Lake. To ensure our vacationers have a mechanical free vacation.

ESSENTIAL FUNCTIONS AND DUTIES

Ensure correct repairs and service of our Fleet of Houseboats

  • Ensure oil changes, fluid checks and changes, major/minor engine repairs
  • Ability to service and rebuild engines
  • Understand electrical issues / generators / Inverters
  • Deal with any service issues regarding boats and report/resolve any deficiencies
  • Lake service calls via service boat to repair any houseboat issues
  • Handle incoming radio calls related to service – trouble shoot customer incoming service calls
  • Communicate with Service dock staff and assist with any boat issues
  • Record all service calls, parts used
  • Report and record all service done on boat, turns and parts used
  • Keep organized and updated service records
  • Keep an organized parts room, and inventory
  • Take pride in appearance
  • Take pride in work and work environment

PERFORMANCE MEASUREMENTS

  1. Cut service Lake calls on boats – can follow instructions and give clear instructions
  2. Great customer service good attitude and willingness to help
  3. Works with team well
  4. Professional looking, friendly, knowledgeable, helpful
  5. Takes initiative to quickly complete projects and solve problems
  6. Responsible and dependable
  7. Fewer boat issues
  8. Cost cutting measures
  9. Keep overtime down 

NONE: Must be agile and flexible ability to move quickly when moving boats around or bringing houseboats in, tying them off

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed and involved instructions. Ability to deal with problems involving many variables.

MATHEMATICS ABILITY:

Ability to perform basic math skills.

LANGUAGE ABILITY:

Effective communications skills to coach guests on radio, or help staff with any service issues

 

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