The guarantee of your relationship with Waterway Houseboats is ultimate customer satisfaction.
Day One:
From the day you make your first contact with Waterway Houseboats, you are assigned to an experienced and knowledgeable sales associate who assists you through the entire quote, design and order process. You are guided by a team of professionals that include a CAD designer and interior designer, to serve as advisors who provide the expertise required to plan the boat that is customized to meet your individual needs.
Production:
Our commitment continues. Our team of craftsmen is the best in the industry. Watch your dream become a reality while daily pictures are posted to our website as your boat moves through the production process. Your sales associate is your eyes and ears through this entire process and will maintain communication through the progression of your boat.
Delivery:
This commitment is further demonstrated on delivery. From the time our delivery team leaves the plant, you will be kept informed of their progress and the estimated time of delivery. Our delivery teams don't simply place the boat in the water...this highly trained team of technicians assemble the boat, test all operations of the boat and provide you with the necessary instruction to allow you to feel comfortable with your new boat.
Service:
Starting with technical service, an extremely qualified service team member will answer your call, troubleshoot the problem and advise on a solution. Your new Waterway Houseboat is backed by a 1-year Limited Warranty. Your service and warranty needs are provided in a fast and efficient manner by our team of skilled and courteous service technicians. Our customer care coordinator will keep you advised of service calls to your boat and follow up after the service has been completed.
We are dedicated to making your houseboating experience safe and enjoyable. From reception through service our goal is ultimate customer satisfaction. We have structured the positions and responsibilities of our employees to ensure complete and efficient response to our customers.
